Book a walkthrough
See Counterbell with your practice in mind
About 30 minutes with the people who build it. We’ll show you the staff page with a made-up practice, play you a call, and go through how it would work for your phones and your team.
Email us to book
Tell us your practice’s name, your practice software, and two or three times that suit you. We’ll reply within one business day.
Please don’t include any patient information in your email.
Other ways to reach us
- Phone
- 1800 957 977, Skycomm’s office line, Monday to Friday, 8:00 am to 5:30 pm Perth time.
- Address
- SkyComm Cloud Pty Ltd
Unit 6, 20 Teddington Road
Burswood WA 6100
Questions we’ll ask you
We’ll go through these on the walkthrough. You don’t need to prepare anything, but the answers help us show you how Counterbell would work at your practice.
- How many calls do you miss after hours, and what happens to them now?
- Who on your team would work the call-back list each morning?
- What should callers hear about your hours, address and parking?
- What’s your fallback line if Counterbell can’t answer?
- Who looks after your phone system, and how would the divert be set up?
Not a practice?
Patients: for appointments, results or anything about your care, please contact your practice directly. We can’t see your health record. For questions about how Counterbell handles your information, see information for patients or contact our Privacy Officer at info@skycommcloud.com.au.
Security researchers: email us with “Counterbell security” in the subject. See our security.txt.
In an emergency, call 000 (triple zero). This email address and phone number are not monitored for emergencies.